We are seeking a skilled Technology Support Specialist professional
with hands-on experience in installation, troubleshooting, maintenance, and
repair of computer systems in a Windows-based environment. The ideal candidate
will have strong technical expertise, excellent problem-solving skills, and the
ability to provide timely and effective technical support to end users.
Here are some of the specific
details:
Job Title: Technology Support Specialist -
Lexington, KY.
Location: Lexington, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
The CABINET Information & Technology Services (ITS) Department
is seeking a contract resource for the role of Technology Support Specialist.
The successful candidate will be responsible for providing technical computer
assistance to users of computer-based software applications, and/or hardware,
providing Technical Assistance to problem determination and resolution for
computer hardware equipment and/or software application. May become service
desk expert in one of the following areas.
1) Hardware support for computer peripherals, and infrastructure equipment,
and/or
2) Core Business Software Support, and/or 3) External Software.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
- Computer technical
certification in MOS, MTA, MCP, A+ or MCITP
- Identify trends in
incidents
- Cross trains other service
techs
- Submit solutions to
supervisor for knowledgebase articles
- Communicate with computer
system users to provide training and/or assistance for software
application Programs.
- Give instructions to users
on computer applications and the use of computer equipment.
- Provide assistance for
users experiencing problems with computer application.
- Install and uninstall
computer equipment at statewide computer sites.
- Test computer equipment to
assure serviceability and dependability.
- Perform basic diagnostic
testing on malfunctioning equipment
- Utilize computer programs
for problem determination
- Keep records and
statistics on all problems and assistance calls utilizing online
information management Software.
- Provide technical
information to system support personnel, vendor representatives and/or
computer
- Operations staff to
resolve problems relating to network or computer systems
- Assist in system recovery
during computer failures.
- Maintain computer system
database.
- Availability for on-call
rotation during non-business hours.
- Other duties as assigned.
MINIMUM REQUIREMENTS:
Education: Associate’s degree in Computer Science.
Education Substitute: High School Diploma with 2+ yrs. job related
experience.
OFFICE LOCATION:
Fayette County Circuit Court Clerk’s Office, Lexington, KY
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED
EDUCATION, ETC.)
- Must possess and maintain
a valid Client Driver’s License
- Computer Technical
Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
- Work is primarily
performed in an office setting
- Travel is required
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in
a relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
502 430 6007
naveen.kumar@harveynash.com
