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Technology Support Specialist(Service Desk) (# 6374)

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Job Description

We’re in search of an experienced Technology Support Specialist(Service Desk) looking for knowledgeable experience on installation, troubleshooting, and repair in a windows-based environment.

 

Here are some of the specific details:

Job Title: Technology Support Specialist(Service Desk)

Location: Frankfort, KY

Duration: Long term indefinite Contract

Status: Onsite

 

Job Description

The cabinet Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
 
KNOWLEDGE & EXPERIENCE:

  • Ability to identify and troubleshoot defective equipment.
  • Ability to identify and troubleshoot software and application issues.
  • Determine and resolve hardware issues prior to deployment.
  • Possess network room knowledge and experience.

 
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:

  • Excellent customer service skills
  • Excellent organization skills
  • Strong written and verbal communication skills
  • Ability to multi-task while taking phone calls in a fast-paced environment
  • Self-motivated

 
MINIMUM REQUIREMENTS:
Education: Bachelor’s degree in computer science.
Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.
 
OFFICE LOCATION:
1001 Vandalay Drive, Frankfort, KY 40601
 
PRIMARY COUNTIES OF COVERAGE:
Statewide

SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

  • Network Operating Systems
  • Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
  • General Understanding of the ITIL Framework

 
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:

·        08:00 – 17:00 M-F

·        Work is primarily performed in an office setting.

·        Must be able to climb ladder.

·        Ability to lift 50+ lbs.

 
REMOTE WORK PLAN: Not Available
TRAINING REQUIREMENT: 24 hours of non-billable training time are required for this position.

 

I am looking forward to speaking with you today.

 

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

 

 

Naveen Kumar

Jr. IT Recruiter

502 430 6007

naveen.kumar@harveynash.com

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