Summary:
Client is seeking for Wireless Asset Management Analyst opportunity supporting a government project in Kentucky. This role is primarily focused on managing cell phone/wireless devices, including device requests, issuance, replacements, tracking, returns, and coordinating with carriers.
Must have atleast 2+ years of IT Asset Management, Service Desk/Technical Support, and Customer Support experience, with ServiceNow/ITSM, Microsoft 365, Active Directory, and strong device tracking/documentation skills.
Here
are some of the specific details:
Job
Title: Telecom Asset Management Analyst
Location:
Frankfort,
KY (Remote)
Duration:
Long-term
Indefinite Contract
Key
Requirement:
Wireless
Device / IT Asset Management experience is a key consideration for this
position.
We
are seeking a Wireless Asset Management Analyst to support wireless device and
IT asset management activities for a government project in Kentucky.
The
ideal candidate will have hands-on experience managing IT assets, providing
customer and technical support, and maintaining accurate asset records and
documentation. Since wireless device asset management is the primary focus of
this position, candidates with strong cell phone/device asset management
experience are highly preferred.
Key
Responsibilities:
· Manage cell phone asset
requests, including new and replacement device issuance and coordinating device
returns.
· Inspect, track,
prepare, and coordinate cell phones for return shipment to the appropriate
carrier. Some activities require in-office work.
· Maintain accurate
records and documentation throughout the device issuance, replacement, and
return lifecycle.
· Coordinate wireless
device requests with users, carriers, and appropriate stakeholders.
· Assist with developing
and maintaining training materials, policies, and procedures related to
wireless asset management.
· Provide professional
and responsive customer support throughout the asset management process.
Required
Qualifications:
· 2+ years of Asset
Management experience
· 2+ years of Customer
Support experience
· 2+ years of technical
support experience in a Service Desk environment
· Experience
with ServiceNow or similar CRM/ITSM software
· Proficiency
with Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Teams
· Experience with
Identity Management and Active Directory
· Strong experience
tracking, documenting, and managing IT/wireless devices
Basic
Qualifications:
· Bachelor’s degree or
equivalent combination of relevant education and work experience
· Strong problem-solving
skills
· Excellent phone
etiquette and customer service skills, including active listening and
professionalism during challenging situations
· Strong written and
verbal communication skills
· Highly detail-oriented,
organized, and able to multitask
· Self-motivated with the
ability to work independently and collaboratively
Let
me know if you are interested in this job and/or if you can assist us by referring
to someone who is interested in this job, since we offer lucrative referral
bonuses.
I
am looking forward to speaking with you today.
About
us:
Harvey
Nash is a national, full-service talent management firm specializing in
technology positions. Our company was founded with a mission to serve as the
talent partner of choice for the information technology industry.
Our
company vision has led us to incredible growth and success in a relatively
short period of time and continues to guide us today. We are committed to
operating with the highest possible standards of honesty, integrity, and a
passionate commitment to our clients, consultants, and employees.
We
are part of Nash Squared Group, a global professional services organization
with over forty offices worldwide.
For
more information, please visit us at https://www.harveynashusa.com/
