Training and support specialist (Tech trainer)

Training and support specialist (Tech trainer)
CA, Los Angeles

Job Description

Summary:

Highly motivated Technology Trainer to be part of a team responsible for the design and delivery of personalized and group training of Firm personnel on all Firm technology systems and software, with assigned new hire training responsibilities for multiple Firm office locations, including international offices. This position is responsible for proactively delivering classes and associated instructor led classes through coaching, e-learning, skills assessment, and other technology methods that may be in use using all Firm hardware and software to facilitate classroom and distance learning with a personal approach. Other responsibilities will include conference room and desk side support services as needed.

Duties:

  • Conduct new hire or rollout training via stand-up or web-based delivery for each of the core Firm applications
  • Deliver training for new technology initiatives
  • Become a subject matter expert in specialized applications as needed or assigned on specific technology
  • Assist with the creation of in-house training documentation, and customizing vendor documentation to meet Firm and departmental standards
  • Assist with the quality assurance process for new technology as it pertains to the user community
  • Maintain various training information such as calendars, databases, and attendance records
  • Cognizant of current trends in training, technology, and educational delivery methodology
  • Use of incident management system to properly document and escalate issues as they are observed or reported
  • Collaborate within the larger TSG Training team, as well as extended TSG organization to ensure the highest level of customer support and resolution
  • Serve as liaison between staff and the technology department to resolve issues
  • Additional responsibilities as assigned
  • Daily monitoring of upcoming AV/VC requests to ensure seamless delivery of requested services
  • Setup and delivery of various hardware and audio visual requests within the conference meeting rooms
  • Provide world class concierge level of technical support service desk side for hardware and software

Required Skills/Qualifications:

  • Law firm experience
  • Familiarity with document management systems and other legal applications
  • Excellent verbal and written communications skills
  • Accurate typing skills of at least 45 wpm
  • Advanced level knowledge and experience with Microsoft Office suite on a Windows platform
  • Bachelor's degree from an accredited university of college (comparable work experience will be considered)
  • Knowledge of various mobile email devices
  • Strong desire to learn and implement new technology as it becomes available
  • Willingness to travel to other offices in support of training and support initiatives      

Desired Skills/Qualifications:

  • Ability to adapt training to various learning styles and skill sets
  • Willingness to be flexible, especially in the following areas: overtime, offering suggestions and working in a team to resolve problems, performing tasks not specifically identified in the job description, and assuming responsibilities as the needs of the department evolve
  • Ability to work independently or as part of a collaborative team
  • Willingness to assist on site with the Century City Office
  • Professional demeanor
  • Able to organize and track the progress of projects
  • Understand and apply standard levels of learning measurement and evaluation
  • Strong service orientation


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