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Job Title: Training & Development Specialist
Location: Brooklyn/ Queens, NY or Manhattan/Yonkers or in lower Florida area near Miami or Fort Lauderdale area (Onsite)
Duration: Fulltime permanent role
Note:
Need to have own vehicle and clean driver’s license.
Should be bilingual with Spanish and English.
Summary:
The Training and Development Specialist is responsible for delivering engaging and effective training programs to employees and Co-Operative store members, ensuring they gain the necessary knowledge and skills to succeed in their roles. The Specialist will conduct both in-person and virtual training sessions, utilizing various learning methods, tools, and resources to create an interactive and positive learning experience. The role requires excellent communication skills, a passion for helping others grow, and the ability to adapt training content to meet the diverse needs of training recipients.
Job Description:
• Training Delivery:
o Facilitate in-person and virtual training sessions on various topics, including SAP and other company-specific programs, in both English and Spanish language.
o Use a variety of instructional techniques, such as group discussions, hands-on activities, role-playing, case studies, and multimedia, to engage learners and promote active participation.
o Adjust delivery styles and content to accommodate different learning styles and audience needs.
• Training Preparation:
o Review and familiarize yourself with training materials before each session to ensure content is clear, accurate, and aligned with the learning objectives.
o Set up training spaces (virtual or physical) with necessary materials, technology, and equipment prior to sessions.
o Prepare any assessments, quizzes, or activities needed to reinforce key learning points and evaluate participant understanding.
• Participant Engagement:
o Create a positive, inclusive, and respectful learning environment that encourages participation, open dialogue, and knowledge sharing.
o Monitor participant engagement and adjust the pace or delivery of content as necessary to maintain attention and support understanding.
o Provide one-on-one assistance to learners as needed during or after training sessions to clarify concepts or address individual questions.
• Feedback and Evaluation:
o Collect feedback from participants at the end of each training session to gauge the effectiveness of the training and identify areas for improvement.
o Evaluate participant performance through assessments, surveys, and follow-up conversations to ensure learning objectives are met.
o Report training feedback and outcomes to the Training and Instructional Design Manager including recommendations for improving future sessions.
• Learning Resource Management:
o Assist in the development and maintenance of training materials, guides, and resources that can be used for ongoing learning or as reference materials.
o Ensure that all training materials are updated and remain relevant, accessible, and aligned with the latest industry trends or organizational needs.
• Collaboration with Training Team:
o Collaborate with the Training Manager and other team members to continuously improve training programs and ensure they align with the organization's learning and development goals.
o Participate in team meetings, share best practices, and contribute ideas for improving training processes and participant outcomes.
• Continuous Improvement:
o Stay updated on best practices in training facilitation, learning methodologies, and new technologies or tools that can improve training delivery.
Qualifications:
• Education:
o Bachelor’s degree in Education, Business, or a related field (preferred).
• Experience:
o Experience delivering both in-person and virtual training to diverse groups of employees.
• Skills and Competencies:
o Candidate must be proficient in English and Spanish Language
o Excellent Communication Skills: Strong verbal and written communication skills with the ability to explain complex concepts in simple terms.
o Facilitation Skills: Skilled in leading group discussions, managing group dynamics, and maintaining participant engagement.
o Adaptability: Ability to modify training delivery based on participant needs, group size, and learning objectives.
o Technical Proficiency: Comfortable using a variety of learning tools and technologies (e.g., LMS, webinar platforms, PowerPoint, Zoom, etc.).
o Problem-Solving: Ability to quickly identify issues during training sessions and find effective solutions to keep participants on track.
o Time Management: Capable of managing multiple training sessions and adjusting to changes in schedules or content requirements.
o Empathy & Patience: Ability to understand and support learners with different backgrounds, learning styles, and challenges.
Preferred Skills:
• Experience with virtual training platforms (e.g., Zoom, Microsoft Teams, WebEx).
• Familiarity with instructional design principles
• Proficient in MSOffice Suite
