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User Experience Manager to join the Global Product team

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Job Description

Job Title: User Experience Manager to join the Global Product team

Location: New York, NY 10153 (100% Remote)

Duration: 12+ months contract - will go long term


Job Description:                             

  • Seeking a User Experience Manager to join the Global Product team.
  • The Global UX Team works on creating the best in class customer experience globally for brands


  • The User Experience Manager will collaborate on the Global Product team with other designers, product managers and developers, navigating between multiple trains to design omni-channel experiences (online and in stores)
  • They will work as part of the Global UX team of researchers and designers, with a specific focus on design, ensuring design and strategy throughout the customer experience are well-tested, seamless, and intuitive.


  • Our team works in a fast-paced multicultural environment with people who are passionate about our customers, brands, and best practices.
  • As a User Experience Manager, you’ll be responsible for be a thought leader in design within new site features, new site rollouts, component libraries, research and user tests.


  • Join us as we build the future of online shopping


Minimum qualifications:

  • 7 years of experience in UX
  • 2-3 years of experience at a senior level
  • Strong prototyping, branding and graphic development skills
  • Experience with Sketch and Adobe Creative Cloud and Abstract
  • Bachelor’s Degree in Design, Computer Science, HCI, or a related field
  • Experience collaborating with multidisciplinary teams and cross-functional stakeholders throughout the design process; creating user flows and wireframes to build user interface mockups and prototypes
  • Track record of designing and shipping successful platform experiences for consumer users or ability to work within a highly complex and collaborative environment.
  • Mastery using design tools such as Sketch and Adobe Creative Suite
  • Proficiency in prototyping with tools such as InVision and Figma
  • Experience with ecommerce and social platforms in the beauty or luxury industry (plus)
  • Experience working in an Agile environment, collaborating on JIRA, Confluence
  • Experience working with research, testing and data/KPI to drive decision making
  • Experience with qualitative and quantitative research as well as agile / lean methodologies to choose the best methods for planning & execution of user research projects
  • Ability to strategically present UX work holistically
  • Experience creating common user research outputs such as Personas, User Journeys, Empathy Maps and with tools such as Sketch, Abstract, Figma, Optimal Workshop, User testing
  • Demonstrates ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced environment
  • Strategic and critical thinking capabilities across business/technology vision, solutions, strategy, roadmaps and portfolio delivery
  • Experience managing UX research and design
  • Experience in strategizing from a business mindset, ethically and responsibly


Preferred qualifications:

  • Experience balancing product, development, and user-centered goals to help shape overall product strategy.
  • Experience working on a product from inception to shipment.
  • Effectiveness in working across organizational boundaries to define, manage, and prioritize work.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.



  • Provide leadership, direction, and mentorship for a team of UX Designers; lead creative and holistic thinking across diverse product releases, platforms, and devices.
  • Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time.
  • Build strong relationships and operating rhythms with leaders inside and outside their core product team to efficiently implement user experiences that are cohesive, inclusive, and well-informed.
  • Foster ELCO and LUX culture and principles within the group, while setting new standards in executional and operational excellence.
  • Be responsible for and effectively advocate for users in a fast-paced, corporate climate, imparting day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering
  • Support your global product team in building and evolving your internal practices
  • Research and design deliverables as needed depending on project scope(s)
  • Create and execute research plans across qualitative and quantitative user research, moderate studies and analyze findings across the product lifecycle to articulate human-centered problems
  • Drive strategy and priorities through data analytics, outcome based measurements and clear, actionable recommendations
  • Support Engineers and Product teams in understanding their customer
  • Communicate and articulate the value of UX and the rationale behind your research process and recommendations, bringing the team along your journey

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