Position
Details:
Client: Well Known Largest Customer
Title: User Researcher (UI/UX Designer 4)
Location:
Remote – Work from
home
Duration: 12 Months Contract (Possible
extension)
Job
Description:
We are looking to add expertise to support the Advanced Trouble Shoot program,
as well as the overall TIS portfolio of digital products. These resources will
be fully dedicated to Advanced Trouble Shooting project budget and have been
reviewed and are approved and supported with Client leadership.
Position’s Contributions to Work Group:
- User Researcher Job Description We are looking for an experienced User
Researcher who is curious about people and their behavior. Sifting through the
layers of consumer behavior requires an analytical and organized mind as well
as the ability to think outside the research to glean the true meaning behind
human actions. Probing for meaning via focus groups, surveys, interviews,
usability sessions, would be part of the work. Candidate will need to be
comfortable with a crowd as well as one-on-one. People best suited for this
role are articulate and intelligent, with solid communication skills. This role
requires individuals who are as computer savvy as they are people friendly,
since their work entails examining and finding meaning in data as well as
actually gathering data from people.
Responsibilities
* Conduct independent research on multiple aspects of products and experiences
within Client Digital’s application portfolio.
* Collect and analyze user behavior through lab studies, field visits,
ethnography, surveys, benchmark studies, customer satisfaction feedback,
etc.
* Work with Designers, Product Managers, Engineers and other UXRs to prioritize
research opportunities in a fast-paced, rapidly changing environment that are
time boxed with clear specific deliverables.
* Understand and incorporate complex technical and business requirements into
research.
* Advocate research findings to diverse audiences through written reports and
in-person presentations.
* Comfortable creating journey maps, user flows, personas, and service blue
printing when needed.
* Ability to synthesize research findings and deliver executive summaries to
stakeholders.
* Interact with cross-functional teams and drive customer experience strategy
and best practices to implement applications and platforms while maintaining a
cohesive end-to-end experience
Typical task breakdown:
- This position can be remote, but candidate will need to work CST hours
(MST-EST) Typical groups this position will interact with include business
partners responsible for individual elements of a customers’ experience
(product groups, content area, etc) as well as vendors hired by these business
partners. In addition, this position will work directly with dealers and end
customers. These interactions stretch across the entirety of Client's business
model and organization. This position may have direct relationships with Global
Product Owners (GPO), Marketing/Product Support Managers, and Directors of
various organizations, both internal and external. The position is challenged
to identify problems quickly and correctly, some which may not be obvious. The
incumbent solves problems by determining the best course of action, within
departmental guidelines, from many existing solutions. Communications for
needed investments, architectural changes, or business needs is critical to
ensure solutions can be created to deliver the best experience possible.
Interaction with team:
- Working with a team of about 11 UX researchers. Working with internal
and sometimes external stakeholders across the business worldwide
Work environment:
- Fully remote and human centered design.
Education & Experience Required:
- Position requires a four year degree from an accredited college or
university plus 8+ years overall exp
Technical Skills
(Required)
- Five or more years of experience and proven track record in User Research
or other qualitative and quantitative research.
- 2+ years with unmoderated interviews
- * 3+ exp consulting with stakeholders to prioritize research opportunities *Ability
to effectively present research findings and recommendations to multi-level
stakeholders
- *Candidates should have specific examples on how they lead UX research
projects
- * Experience integrating user research into product designs and design
practices.
- * Experience conducting research for complex digital applications such as
ecommerce or other complex management software.
- * Strong understanding of the strengths and shortcomings of different
research methods, including when and how to apply them during the product
development process.
(Desired)
- 2+ year exp with UserTesting (this is the program that we use)
- Miro, Dovetail, Airtable, Camtasia or video editing skills
- Links to research portfolio or work examples
Soft Skills
(Required)
- *Ability to work with clients to understand detailed requirements and design
complete user experiences that meet client needs and vision
- *Ability to take a pro-active attitude towards their research
- * Effective interpersonal, communication, negotiation and collaboration
skills.
Travel Requirement: 0-25%
Export Control Requirements: No
hemang.lakhani@harveynash.com
