Summary
Imagine what you could do here! The people here at Client don’t just create
products — they build the kind of wonder that’s revolutionized entire
industries. It’s the diversity of those people and their ideas that inspires
the innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. At Client, inclusion is a shared
responsibility, and we work together to foster a culture where everyone belongs
and is inspired to do their best work. The WW Client Retail Engagement,
Marketing & Merchandising (REMM) team defines, makes and delivers programs,
campaigns, initiatives and experiences that help Client Retail’s customers and
teams discover, be inspired by, learn about and go further with Client’s
products and services, and does so in a manner that is true to our values.
Client Retail's Customer Insights team is looking for a passionate User
Experience (UX) Researcher to work on-site with our diverse team. You will play
a key support role in providing actionable, customer-centric qualitative
insights and recommendations to the business as Client Retail continues to
evolve. Your contributions to research and usability testing will amplify the
voice of the customer, using direct feedback to help shape our retail experiences.
Client : Technology and
electronics
Title : UX Researcher
Location : Cupertino
CA 95014 Onsite
Duration : 12 months (with
possible Extension)
Pay rate : $48.50 Hourly on
w2 (Biweekly payment system)
Hours per week: 40
Job id : 37193006
Description
As
a UX Researcher, you will support the Customer Insights team by diving into
custom projects leveraging qualitative research methods and usability testing.
You will be joining a small but mighty, fast-paced team dedicated to delivering
actionable insights that help the business move forward. In this role, your
day-to-day responsibilities will include: • Conducting Research: Supporting the
planning and execution of qualitative research studies, including usability
testing, user interviews, and contextual inquiries. • Analyzing Feedback:
Assisting in the evaluation of user behaviors, open-ended feedback, and
qualitative data to understand user needs and pain points. • Synthesizing
Insights: Collaborating with senior team members to use multiple inputs and business
context to uncover meaningful behavioral trends and user journeys. •
Storytelling: Contributing to the transformation of complex qualitative data
into timely, compelling stories that inform and inspire leadership and
frontline teams. • Tailoring Communications: Helping to craft research
approaches and create intuitive communications tailored to diverse audiences. •
Creating and Delivering Presentations: Supporting the preparation and sharing
of insights and actionable recommendations via email, in-person meetings, and
formal presentations. Experience with Keynote highly preferred.
Key Qualifications
• 2 to 4 years of professional experience in UX research, qualitative
research, human-computer interaction, or a related field.
• Solid foundation in established qualitative research methods, including
usability testing, user interviews, and observational research.
• Ability to assist in translating complex user behaviors into clear, intuitive
stories that inform and inspire business decisions.
• Comfortable working in ambiguous environments and bringing structure to
open-ended user experience problems alongside a team.
• Strong organizational and time management skills, with the ability to support
multiple projects and adapt to changing priorities.
• Excellent communication skills, with the confidence to co-present findings to
a range of audiences in person and via email.
Education & Experience
• Bachelor's Degree in Human-Computer Interaction (HCI), Psychology,
Anthropology, Sociology, Design, or equivalent practical experience.
• Experience with qualitative research and moderating (e.g., IDIs, focus
groups, roundtables). • Familiarity with synthesizing qualitative data into
actionable insights.
Additional Requirements
• Experience with usability testing tools (such as User Testing, User Zoom,
Figma, or similar platforms) is highly preferred. • Prior experience within
Client Retail (Client Retail Stores or Retail Customer Care/Contact Center) is
highly preferred. • Experience supporting worldwide programs involving multiple
countries and languages.
• Prior experience in the broader technology sector or retail research is
highly desirable
A reasonable, good faith
estimate of the minimum and maximum for this position is $ 45-$48.50 Hourly on w2.
Benefits will also be available and details
are available at the following link: https://britehr.app/HarveyNashContractorsNH2025/1?wgl=en
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full service talent management
firm specializing in technology positions. Our company was founded with a
mission to serve as the talent partner of choice for the information technology
industry.
Our company vision has led us to incredible growth and
success in a relatively short period of time and continues to guide us today.
We are committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional
services organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Thanks & Regards,
Anil Raj
Sr. IT Recruiter
|
(551) 270-5209 |
Anil.Raj@harveynash.com
