Job Title: Vice President of End User Technology
Support (Banking/finance/Payment Industry)
Location: New York NY 10281 (Hybrid working)
FTE Role
This position is considered hybrid, and this employee will
be expected to work in the office 2-3 days per week. To manage expectations
person in this position may need to work in the office more than 2 days per
week on a semi-regular basis.
Job Description
Position summary:
The Vice President of End User Technology Support will
provide Executive Support, day-to-day hands-on Technology Desktop Operations
management, oversight, and governance for key systems administration
initiatives and ensure the integrity of the distributed platform hosting
services for End User applications.
Qualifications required:
- Bachelor’s
or master’s degree in computer science, Information Technology, or a
related field
- Extensive
experience in a technology leadership role within IT/financial services
- Proven
ability to lead, motivate, and manage technology teams and drive
innovation
- Strong
strategic thinking & problem-solving abilities
- Exceptional
communication & interpersonal skills
- Demonstrated
ability to drive technology initiatives in a fast-paced, dynamic
environment
- Ability
to communicate with highly technical/quantitative partners as well as
non-technical partners
- Ability
to travel up to 20% (between NYC and NC)
Qualifications desired:
- Technical
Project Management Experience
- Proficient
with the MS Office Suite with a focused ability to create concise and
compelling presentations in PowerPoint in a demanding and quick paced
environment (Flash Reports in PowerPoint, Excel Workbooks, etc.)
- Collaborative
team player with the ability to connect across groups with proven ability
to influence stakeholders
- Demonstrates
commitment to excellence, anticipating needs, mitigating risks and
minimizing challenges
- Strong
attention to detail
- Communicates
crisply and candidly
- Proficient
in multiple infrastructure disciplines and functions
- Experience
with agile methodologies
- Experience
working across large infrastructure environments and distributed across
multiple data centers
Essential functions and responsibilities:
- Act as
a bridge between the technology team & executive leadership,
communicating complex technical concepts in a clear & strategic manner
- Foster
a culture of transparency & communication within the technology
department
- Provide
End User Technology subject matter expertise and support all aspects of
the Microsoft M365 environment including Office & Teams, Virtual
Desktop Infrastructure, Citrix Workspace, Webex Platform, Office Computing
and Mobile Device Management including administration and maintenance,
business continuity, backup and recovery, capacity management, change
management, security management, and configuration management in
production and non-production environments
- Develop
& execute a comprehensive technology strategy aligned with business
objectives
- Identify
& implement innovative solutions to drive end user productivity
- Work
with other technical staff to coordinate activities and implementations,
follow and document procedures, respond, track, and escalate systems
incident
- Follow
change management and configuration management procedures and guidelines
- Serve
as technical lead /mentor /representative
- Serve
as representative for all technical issues/discussions with all internal
departments
- Manage
and delegate daily technical group tasks and efforts to appropriate
staff/skills
- Assess
impact potential and coordinate and communicate to clients accordingly
- Oversee
and manage BAU projects such as infrastructure software upgrades, patch
management
- Provide
oversight for technical deployment plans and system utilization reports
- Collaborate
with the Security department to design and implement corporate security
standards
- Create,
maintain, and present detailed technical documentation and executive
summaries necessary to support the operations for key stakeholders,
including senior management
- Ability
to facilitate productive meetings at the work group and steering committee
levels of TCH
- Executes
the proper risk/issue disciplines to deliver the best outcomes for our
customers, clients, and shareholders and to protect our company’s
reputation
- Driving
consensus and resolving conflicts quickly
- Thinking
broadly about interdependencies
- Establishing
and maintaining program management standards, tools and routines including
but not limited to:
- Capacity
planning and forecasting
- Structuring
of programs and projects
- Resourcing/forecasting
- Governance
and control
- Aggregate
portfolio/program reporting
- Ability
to create work materials in a timely manner
Additional responsibilities include:
- Work
closely with internal and external partners to guarantee continuous
infrastructure availability
- Suggest
and implement continuous improvement, automation efforts across the end
user ecosystem
- First
contact to stakeholders and clients pertaining to user support requests
- Provide
technical advice and industry best practices related to end user computing
technologies
- Perform
special projects and initiatives as assigned
Behavioral & Leadership Competencies:
- Possesses
and applies broad knowledge of concepts and principles while exhibiting
technical expertise in core subject areas
- Works
well independently with minimal instructionguidance, confident to
escalate issues appropriately
- Excellent
team player and effectively engages externalinternal partners across the
enterprise portfolio
- Strong
analytical and problem-solving skills with a focus for continuous
improvement
- Ability
to lead medium to complex projects as a department representative
- Adhere to the corporate Code of Conduct and exude a lead by example approach
A reasonable, good faith estimate of the minimum and
maximum base salary as $180K/Annum to $220K/Annum. This position will also
include a discretionary bonus of 25%, depending on a variety of factors
