Summary:
We’re in search of an
experienced Warranty Operations Manager with the required skills:
Home Appliances claims, Extended/Extendable warranty, and Data Analysis using
MS Excel environment.
Here are some of the
specific details:
Job Title: Warranty Operations
Manager
Location: Ridgefield Park, NJ, (Hybrid)
Duration: 12 Months Contract
with possible extension
Status: Hybrid
Job
Description:
Looking for operations PM;
Not PM in sales, marketing, or IT (HM will reject any candidates from IT
space). Industry does not matter but as long as they operations project
management experience (customer experience, service, operations, project
management). Position will entail delivering operation initiatives & vision
of 2021 & beyond for Client Care!
Position Summary
- The primary objective of this position is to support the
Customer Care CE Operation Project/Program Management activities including
project plan creation, resource planning, and project status monitoring
& reporting. The goal of the Project/Program Manager is to support
on-time, in-scope/budget projects. In order to achieve the highest project
performance, the person in this position is expected to maintain effective
communication with key stakeholders and leaders within the division and
cross-divisionally where applicable. Also, require advanced PowerPoint
skills with capability of storytelling visually.
Essential Duties &
Responsibilities
- Manage 4-7 ongoing projects portfolio within the CE
Operation
- Support business leads in the creation of project
plans, deployment & handover plans, resource plans
- Ensure that all projects have required documentation
as they move through the project tollgates
- Collaborate with program developers and business leads
to keep project in scope
- Communicate to leadership on project status and
escalation/decision points
- Ability to build and analyze data by utilizing tools
such as BI/SAP/Excel
- Work with cross functional teams to make necessary
adjustments, implement new ideas, and provide solutions to Field Service
operations.
- Working with various internal teams and external
partners to implement new technology solutions, modifying existing tools
and software.
Background/Experience
- Education - Bachelor’s Degree; MBA or Masters-level
degree a plus but not required(or equivalent experience)
- 4+ years hands-on project management experience with
budgets >$50K
- 4+ years strategic planning and project development
experience
- Experience communicating with mid-level to top-level
leaders (status reports, emails, presentations, in-person meetings)
- Working knowledge of Project Management Fundamentals,
Documentation practices, and systems
- PMP certification a plus, Six
Sigma certification a plus
- Experience working in a global organization a plus
Must have:
- Advanced proficiency on PPT and Excel; must be tech
savvy & have attention to detail – will do regular reporting of
insights to leadership
- Business Operations & Customer Care centric
mindset/experience (preferred industries are customer experience driven
industries such as Healthcare for example); looking for some type of
change management/transformation project experience
- Must be able to drive their own process – design
processes and planning of projects while identifying gaps; projects are
fast-moving so they must be able to work with ambiguity & pace of the
environment
Necessary
Skills/Attributes:
- Excellent verbal and written communication skills
- Client service driven with excellent relationship
management skills
- Ability to effectively engage with and facilitate
collaboration with diverse groups/stakeholders
- Team oriented, but able to work independently and
manage multiple tasks
- Self-directed, self-motivated and results-oriented
- Exceptional skills in Microsoft Office, including
Excel, PowerPoint, Project, and Word.
Education:
- Bachelor’s degree; MBA or Masters-level degree a plus
but not required (or equivalent experience)
Years of experience:
- 4+ years hands-on project management experience &
strategic operations planning
Top Skills:
- Project management, Communication/presentation, Data
analytics (Excel)
Let me know if you are interested
in this job and/or if you can assist us by referring someone who is interested
in this job, since we offer lucrative referral bonuses.
A reasonable, good
faith estimate of the minimum and maximum for this position is $36/hr. to $40/hr.
Benefits will also be
available and details are available at the following link: Harvey
Nash Benefits
I am looking forward to
speaking with you today.
About us:
Harvey Nash is a national,
full-service talent management firm specializing in technology positions. Our
company was founded with a mission to serve as the talent partner of choice for
the information technology industry.
Our company vision has led
us to incredible growth and success in a relatively short period of time and
continues to guide us today. We are committed to operating with the highest
possible standards of honesty, integrity, and a passionate commitment to our
clients, consultants, and employees.
We are part of Nash
Squared Group, a global professional services organization with over forty
offices worldwide.
For more information,
please visit us at https://www.harveynashusa.com/
Farid Hafiz
Sr. Recruiter – Harvey
Nash
(615) 903-9644
