Wintel Engineer

Wintel Engineer
NY, New York

Job Description

Wintel / Exchange Engineer
Contract - 6 months (budgeted for 1 year, likely to extend) 


The Senior Storage / Servers Engineer will be based in the New York office and will be responsible for providing support to the Americas region and data centers.  The Senior Storage/Server Engineer will also work closely with global colleagues, including head office based in London.  The role will entail a mixture of day-to-day support activities as well as project work as outlined below


Technical Support (80%)

  • Provide expert level support for all technical issues in Active Directory and Microsoft Windows environment supporting over 100 servers and 280+ users in the Americas region.
  • Provide technical guidance and expert level support for patch management, server/data center management, backups, Virtualization and SAN environment.
  • Perform Infrastructure configuration management activities, and follow change management procedures for implementing any changes to the production environment.
  • Leads initiatives to consolidate, upgrade and implement equipment and/or implement business relocations.
  • Analysis, design, configuration, capacity management, troubleshooting and support of EMC (Isilon) and Pure storage systems
  • Experience with site to site and DR replication
  • In-depth knowledge of general storage technologies: iSCSI, FC, SAN, NAS, DAS
  • Excellent organizational skills and multi-tasking ability
  • Excellent oral and written communication skills
  • Ability to succeed in dynamic and fast-paced environment

Operational Support (20%)

  • Help create and implement processes and procedures to improve efficiency of IT operations, identify areas for improvement and suggest technical, process and organizational changes.
  • Will recommend and implement capacity increases, serve as the technical escalation for results of preventative maintenance routines and will supervise preventative maintenance
  • Effectively communicate resolutions to IT staff and users ensuring incidents are resolved and end user communication is complete.
  • Perform other duties as assigned.


Position Requirements

  • Bachelor’s degree in Information technology or relevant field.
  • Experience/ability to write, review and test of Disaster Recovery, Information Security, Technical Documentation.
  • Possess Industry Certifications in Storage, Microsoft, VMware.
  • Five (5) + years experience in IT Operations in an enterprise level environment providing Tier1 & 2 expert level support.
  • MS Active Directory, MS Windows Server 2008 R2/2012, IIS server,  Symantec NetBackup 7 & Rubrik, VMWare ESXi 6.0 and above.
  • EMC SAN; SAN switches; Isilon; DataDomain; Citrix; Blade technology; Pure storage technology; Scripting; Cisco UCS
  • Willingness to be part of on-call rotation.
  • Strong understanding of Enterprise technology including storage arrays, storage networking, network protocols and general connectivity in multi-platform enterprise environments
  • Experience with Pure-Storage and EMC Isilon
  • Comfortable supporting technology remotely and hand-on in remote data centres
  • Knowledge of monitoring tool and platforms
  • Strong problem solving and problem management skills
  • Attention to details
  • Ability to solve problems independently
  • Ability to meet tight deadlines
  • Cloud knowledge will be a plus 

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