Summary
:
Seeking
a Business Analyst / Operations Analyst with 3-5+ years of experience in
process improvement, business requirements gathering, and contact center
operations. The role focuses on leading large-scale support group consolidation
initiatives by documenting current and future workflows, gathering business
requirements, conducting process mapping and gap analysis, and collaborating
with cross-functional teams. Strong experience with SQL, Excel, Tableau/Power
BI, stakeholder management, reporting, workflow automation, and operational
metrics (AHT, SLA, CSAT, FCR) is required. Experience with contact center
platforms such as Salesforce Service Cloud, Genesys, NICE, Zendesk, or Amazon
Connect is preferred. Skills in business analysis, process improvement, data
analysis, dashboard development, and change management are highly desired.
Client : SAMSUNG (Direct Client)
Title
: Business Analyst 1
Location
: Plano, TX (Fully onsite)
Duration
: 12 Months (Possibility of extension)
Pay
rate : $34.18 Hourly on w2 (Biweekly payment system)
Hours
per week: 40
Job
id : 18548-1
A
reasonable, good faith estimate of the minimum and maximum for this position is $ 34.18 is
Max Hourly on w2.
I am looking
forward to speaking with you today.
About us:
Harvey Nash
is a national, full service talent management firm specializing in technology
positions. Our company was founded with a mission to serve as the talent
partner of choice for the information technology industry.
Our company
vision has led us to incredible growth and success in a relatively short period
of time and continues to guide us today. We are committed to operating with the
highest possible standards of honesty, integrity, and a passionate commitment
to our clients, consultants, and employees.
We are part
of Nash Squared Group, a global professional services organization with over
forty offices worldwide.
For more
information, please visit us at https://www.harveynashusa.com/
Only shortlisted candidates will be
contacted
Thanks
& Regards,
Anil
Raj
Sr.
IT Recruiter
|
(551)
270-5209 |
Anil.Raj@harveynash.com
