Summary :
Position Summary
The
primary responsibility of this position is reviewing Concealed Damage Claims
from various biz partners. The goal of this position is to support on-time,
in-scope strategic program management and strategic planning. In order to
achieve the highest performance, the person in this position is expected to
maintain effective communication with key stakeholders and leaders within the
division and cross-divisionally where applicable. Also, the person in this
position requires an attention to details and an excellent communication skill
with capability of storytelling visually.
Client
: SAMSUNG (Direct Client)
Title
: Customer Service / Quality Technician 2
Location
: Plano, TX (Fully Onsite)
Duration : 12 Months (Possibility of extension)
Pay
rate : $31.96 Hourly on w2 (Biweekly payment system)
Hours
per week: 40
Job
id : 17712-1 and 17711-1
**Korean Bilingual Strong Preference
Quality Technician
Level II role based in Plano, TX supporting Samsung's Return Reduction
Management team. The position focuses on reviewing and validating 400-500
product return damage claims per month, analyzing product photos, serial
numbers, and billing information to determine claim approval or rejection.
Strong Excel skills are essential, including formulas, VLOOKUPs, and Pivot
Tables, along with excellent attention to detail and written communication
skills for vendor interactions. Candidates with 2+ years of experience, or
recent graduates with strong Excel proficiency, are encouraged to apply.
Experience in claims, warranty, logistics, or return operations is a plus, and
Korean bilingual skills are preferred but not required. The role involves primarily
email-based communication with vendors and internal stakeholders and includes a
single WebEx interview with the hiring manager, Jay Kim.
A
reasonable, good faith estimate of the minimum and maximum for this position is
$ 31.96 Hourly on w2.
I am looking
forward to speaking with you today.
About us:
Harvey Nash
is a national, full service talent management firm specializing in technology
positions. Our company was founded with a mission to serve as the talent
partner of choice for the information technology industry.
Our company
vision has led us to incredible growth and success in a relatively short period
of time and continues to guide us today. We are committed to operating with the
highest possible standards of honesty, integrity, and a passionate commitment
to our clients, consultants, and employees.
We are part
of Nash Squared Group, a global professional services organization with over
forty offices worldwide.
For more
information, please visit us at https://www.harveynashusa.com/
Thanks
& Regards,
Anil
Raj
Sr.
IT Recruiter
|
(551)
270-5209 |
Anil.Raj@harveynash.com
