We are seeking a skilled Desktop Support Technician professional
with hands-on experience in installation, troubleshooting, maintenance, and
repair of computer systems in a Windows-based environment. The ideal candidate
will have strong technical expertise, excellent problem-solving skills, and the
ability to provide timely and effective technical support to end users.
Here are some of the specific
details:
Job Title: Desktop Support Technician - Frankfort,
KY.
Location: Frankfort, KY.
Duration: Long term indefinite Contract
Status: Onsite
Job Description
We
currently have one open Desktop Support Technician position within the Field
Services Branch in Frankfort. This position will be located at 500 Mero Street,
Frankfort, KY 40601, and will provide technical support to multiple state
agencies throughout downtown and greater Frankfort area.
To help with identifying qualified candidates, I've included some clarification
on what we're looking for.
Preferred Qualifications:
- Customer Service: Strong communication and
interpersonal skills. Candidates must be comfortable working directly with
customers of varying technical abilities.
- Computer Configuration and
Deployment: Experience setting up, imaging, configuring, and deploying
desktops, laptops, and peripherals.
- Ticketing Systems: Experience with IT
ticketing systems, preferably ServiceNow. Good documentation and ticket
management skills are important.
- Technical Troubleshooting: Solid understanding of
Windows, Microsoft 365, hardware diagnostics, software installation, and
basic network troubleshooting.
- Enterprise Experience: Familiarity with Active
Directory, domain environments, Group Policy, and enterprise IT support.
- Hands-On Experience: We are specifically
looking for candidates with hands-on desktop support experience.
Candidates whose backgrounds are primarily phone-based help desk or call
center support, without significant hands-on experience, may not be the
best fit. However, we are open to considering individuals with strong help
desk backgrounds who demonstrate solid troubleshooting skills, technical
knowledge, and the ability and willingness to transition into a more
hands-on support role.
- Time Management: Ability to manage
multiple tickets, prioritize workloads, and work independently when
needed.
- Adaptability and
Professionalism: Candidates need to be flexible, receptive to feedback, and
able to adjust to changing priorities. The ability to remain professional
under pressure, work through difficult situations, and maintain a positive
attitude is important.
- Written Communication and
Documentation: Strong reading comprehension and written communication
skills. Candidates should be able to understand written instructions,
follow established procedures, take clear and accurate notes, and properly
document troubleshooting steps and resolutions. The ability to retain and
apply information from training and technical documentation is important.
About us:
Harvey Nash is a national, full-service talent management firm
specializing in technology positions. Our company was founded with a mission to
serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in
a relatively short period of time and continues to guide us today. We are
committed to operating with the highest possible standards of honesty,
integrity, and a passionate commitment to our clients, consultants, and
employees.
We are part of Nash Squared Group, a global professional services
organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Naveen Kumar
Jr. IT Recruiter
naveen.kumar@harveynash.com
