Summary:
·
We’re
in search of a eCommerce Fulfillment Manager is responsible for the
successful & timely fulfillment of orders taken across channels as well as
the performance and continuous improvement of core fulfillment processes and
platforms (OMS, WMS, TMS), including system integrations, automation initiatives,
and data integrity across all connected systems.
Here
are some of the specific details:
Job Title: eCommerce Fulfillment Manager
Location: Plano TX 75023
Duration: 12 Month contract with possibility of
extension
Status:
(Onsite)
Summary:
The eCommerce Fulfillment Manager will own the end-to-end order lifecycle
across all retail and digital channels, serving as a critical operational hub
at the intersection of Supply Chain, Logistics, Product, Engineering, Retail,
and Customer Service. This role is responsible for the successful & timely
fulfillment of orders taken across channels as well as the performance and
continuous improvement of core fulfillment processes and platforms (OMS, WMS,
TMS), including system integrations, automation initiatives, and data integrity
across all connected systems. The ideal candidate will define and enforce order
routing rules, inventory allocation logic, and fulfillment prioritization
strategies while monitoring key operational metrics such as order accuracy, SLA
compliance, and cancellation rates. Acting as the primary liaison across
internal teams, this role will lead high-impact cross-functional initiatives
including new channel launches, peak season planning, and operational
transformations. Additionally, this role will own omnichannel KPI reporting,
deliver real-time operational visibility to leadership, and drive a continuous
improvement culture through data-driven insights and root cause analysis.
Responsibilities:
·
Omnichannel
Order Management:
o Own and manage the
end-to-end order lifecycle across all channels (e-commerce, brick-and-mortar,
marketplace, BOPIS, ship-from-store, curbside pickup)
o Oversee Order
Management System (OMS) performance, configuration, and continuous improvement
Define and enforce order routing rules, inventory allocation logic, and
fulfillment prioritization strategies
o Monitor order
accuracy, SLA compliance, cancellation rates, and return/exchange workflows
Collaborate with customer service teams to resolve order exceptions,
escalations, and fulfillment failures in a timely manner
o Drive improvements in
order visibility and real-time tracking for end customers
·
Systems
& Technology:
o Serve as a key
business owner for OMS, WMS, and TMS platforms Partner with IT and product
teams on system enhancements, integrations (ERP, WMS, OMS, DOM), and new
technology rollouts
o Evaluate and
implement automation opportunities across order processing and fulfillment
workflows
o Ensure data integrity
and seamless data flow across all integrated platforms
·
Cross-Functional
Collaboration:
o Act as the primary
liaison between Supply Chain, Technology, Retail, E-Commerce, Customer Service,
and Finance teams
o Lead cross-functional
projects including new channel launches, peak season planning, and operational
transformation initiatives
o Work with the
marketing and commercial teams to align fulfillment capabilities with
promotional and campaign planning
·
Analytics
& Performance Management:
o Define, track, and
report on omnichannel operational KPIs Build dashboards and reporting
frameworks to provide leadership with real-time operational visibility
o Conduct root cause
analysis on operational failures and lead corrective action plans
o Drive continuous
improvement through data-driven insights and industry best practices
Education/Experience:
·
Bachelor’s
degree required
·
5+
years relevant experience in fulfillment or business operations
Tops
skills:
·
Process
Improvement
·
Root
Cause Analysis
·
Vendor
Management
A
reasonable, good faith estimate of the minimum and maximum for this position
is $42 to $46/hour
I
am looking forward to speaking with you today.
About
us:
Harvey
Nash is a national, full-service talent management firm specializing in
technology positions. Our company was founded with a mission to serve as the
talent partner of choice for the information technology industry.
Our
company vision has led us to incredible growth and success in a relatively
short period of time and continues to guide us today. We are committed to
operating with the highest possible standards of honesty, integrity, and a
passionate commitment to our clients, consultants, and employees.
We
are part of Nash Squared Group, a global professional services organization
with over forty offices worldwide.
For
more information, please visit us at https://www.harveynashusa.com/
Thanks
& Regards,
Sateesh
Podishetty
Sr.
Recruiter
|
(615)
219-6205 |
