Job Title: Field Support
Technician
Location: Elizabeth, OR; Perth Amboy, OR; Newark, NJ
Duration: Full-time
Job Description:
Requirements: Bilingual (Spanish and English) and must have a valid driver’s license and personal vehicle, with toll and parking expenses also covered.
Role
Responsibilities:
- Act
as the first point of contact for support issues across various retail
stores.
- Daily
travel between stores in the mentioned areas is required.
- Handle
service tickets and work logs, including troubleshooting issues related to
desktops, networks, software, and hardware.
- Train
employees on various applications and wireless peripherals.
- Elevate
complex issues to the appropriate team members.
- Perform
hardware and software installations.
- Assist
with troubleshooting desktop applications, network equipment (routers,
switches, access points), and configuring Zebra handhelds and printers.
- Physical
capability to lift and handle hardware (like cables, printers, monitors)
is required.
