Product Specialist 2 (# 8296)

Summary:

·        We’re in search of aProduct Specialist. This position will primarily focus on: Service quality related Analysis. Ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry. Ability to deep dive to perform root cause analysis.

Here are some of the specific details:

Job Title: Product Specialist 2

Location: Plano TX 75023

Duration: 12+ Month contract with possibility of extension  

Status: (Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM))

Korean Bilingual preferred - not required

Must have Requirements:

·         Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.

·         Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.

·         Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive!

·         Root cause analysis

·         Years of experience: 0-2 years of experience in an analytics focused role

Specific responsibilities include:

·         Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.

·         Monitor new model quality performance with comparing benchmark model trends

·         Coordination of weekly, monthly report and presentation to all related teams

·         Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.

·         Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Background & Competencies Required:
Knowledge/expertise/experience

·         Understanding manufacturing, engineering and design.

·         Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)

Skills:

·         The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry

·         The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.

·         Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.

·         The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Education

·         Bachelor’s degree in engineering, computer science, Math or business-related field.

·         This position will primarily focus on: Service quality related Analysis –

·         Product quality data analysis with ASR trends of projects/models

·         Monitor quality case issues by daily tracking tickets

·         Theme card management of pending and in progress quality issues until

·         solutions are found through communication with HQ

·         Part/Unit Retrieval

Top skills:

·         Proficient in Microsoft Office Word, Excel, and PowerPoint.

·         Ability to deep dive to perform root cause analysis

·         Exceptional presentation, written, and verbal communication skills

A reasonable, good faith estimate of the minimum and maximum for this position is $30 to $34/hour

I am looking forward to speaking with you today.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

Thanks & Regards,

Sateesh Podishetty

Sr. Recruiter

sateesh.podishetty@harveynash.com