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• User Experience Strategy
• Customer Research & Insights
• Data Analysis & Reporting
• Customer Journeys
• Market Insights
• Cross-functional Collaboration
• Excellent Communication & Presentation skills
• Project Management
• Self-Starter
• Curious
DESCRIPTION:
Summary: Client Store Online’s Digital Experience team is seeking a
skilled Experience Strategy & Delivery professional to support key
initiatives for Client Store Online’s shopping experiences. This is a
high-impact opportunity to influence how millions of customers discover, learn,
and purchase Client products and accessories. You will be joining a team
of strategists responsible for understanding customer needs through research,
insights and analysis, advocating for experiences that will bring delight and
partnering cross-functionally to plan and launch those experiences. You
are a self-starter with expertise in e-commerce, digital experience, or product
strategy. You are skilled in user research, and data-driven decision making.
You thrive in ambiguous environments, excel at synthesizing complex information
into compelling narratives, and have a proven track record of influencing
cross-functional teams through strategic thinking and exceptional
communication.
Key Qualifications
• 7+ years of professional experience in e-commerce, digital
experience, product strategy, or a related field
• Expertise in B2C e-commerce and/or digital strategy including
familiarity with customer journey mapping and customer behavior analysis
• Experience planning, executing, and synthesizing qualitative and
quantitative research into actionable recommendations
• Ability to author clear, compelling briefs and present complex
findings to senior leadership with exceptional storytelling (Keynote/PowerPoint
proficiency required)
• Hands-on experience with data analysis and related tools: Excel,
Adobe Analytics, Tableau, Google Analytics, or similar
• Ability to work independently with minimal supervision,
proactively problem-solve amidst ambiguity, and manage multiple work streams
simultaneously
• Proven ability to influence and align teams across functions and
levels; experience leading through influence without direct authority
• Experience with project or program management and partnering
cross functionally to execute from strategic inception to launch and
maintenance.
Description:
• Plan, design, and execute insight initiatives to understand
customer needs, pain points, and opportunities across Client Store Online
experiences
• Analyze shopper behavior, competitive landscapes, and internal
performance data to identify actionable recommendations and business
opportunities
• Audit and evaluate content types, customer journeys, and digital
experience approaches; synthesize findings into frameworks and recommendations
• Create detailed, compelling strategic briefs that clearly
outline business priorities, opportunities, and performance insights for
cross-functional partners
• Distill highly complex issues and ambiguous requirements into
clean, focused, understandable recommendations
• Develop comprehensive analysis and reporting cadences to track
performance metrics, trends, and business impact across shopping experiences
• Bring intellectual curiosity and a genuine desire to deeply
understand Client's shopping ecosystem, customer behaviors, and market dynamics
• Partner effectively with Product, Marketing, Merchandising,
Creative, Engineering, and Senior Leadership to make recommendations, validate
assumptions, gather feedback, and drive alignment
• Drive launch execution and post-launch performance monitoring to
ensure shopping experience improvements deliver expected business outcomes and
customer satisfaction
Education
Bachelor's Degree preferred
Qualification
• Preferred years of experience : 10+ Years even better
• Travel Required : No travel required
• Business Day Timing: Ideally 9 AM to 5 PM PST
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