Summary:
·
We’re
in search of Vendor Relationship Manager. This role is more Program
Management and Operational Management than traditional Vendor Management.
Responsible for Vendor Management, Business Analysis, Daily AI usage and Program
Management.
Here are some of the specific details:
Job Title: Vendor Relationship Manager (BPO
Operations)
Location: Plano TX 75023
Duration: 3+ Month contract with possibility of
extension
Status:
(Onsite)
(fully
onsite, 5 days a week)
Summary:
·
The
Vendor Relationship Manager is responsible for managing the relationship
between the organization and its vendors. This includes ensuring vendors meet
contractual obligations, managing vendor performance, and resolving any issues
that arise.
·
Additionally,
the Vendor Relationship Manager is responsible for staying up-to-date with
industry trends and regulations to ensure compliance. They must also stay
informed of changes to vendor offerings and services in order to maximize
value. This role involves strategic planning, performance monitoring, and
continuous improvement initiatives to optimize service quality, efficiency, and
cost-effectiveness.
·
Vendor
Relationship Manager must be good team player, working closely with colleagues
across the organization in operations, quality, training, finance, procurement,
to understand and meet the requirements and expectations of the business
Responsibilities:
·
Accountable
for optimal vendor performance and operational efficiencies
·
Develop
and maintain strong relationships with vendors and BPO partners to ensure
alignment with organizational goals.
·
Communicating
with Senior level team members about vendor performance and relationship
·
Being
an advocate of our partner to internal management and support teams
·
Providing
leadership, empowerment and motivation to professional level vendor partners
·
Conduct
regular performance reviews and provide actionable feedback to vendors/BPOs for
continuous improvement.
·
Collaborate
with internal stakeholders to define customer service strategies and ensure
alignment with business objectives.
·
Identify
opportunities for process optimization, technology integration, and cost
savings.
·
Developing
and driving a “can-do” performance model and atmosphere
·
Building
and fostering of a robust, transparent and cooperative relationship and
partnership between SEA and our partners
·
Executing
various vendor management program elements, such as quarterly business reviews,
analysis and reporting of performance against scorecards
·
Collaborates
with all segments of leadership responsible for process design and development,
process monitoring, and policy and procedure development
·
Utilize
reporting and metrics to manage performance and drive to goals, objectives and
measurements
·
Developing
deep, strategic relationships with telco vendors
·
Work
closely with internal and external parties to resolve problems with vendor
performance, diagnose issues and assist with rehabilitation or remediation
plans
Qualifications
·
5+
years of work experience managing BPO operations as client and/or vendor.
·
Experience
in Digital Operations and Management, a plus
·
Excellent
verbal, written and presentation skills to communicate with multiple types of
vendor stakeholders
·
Collaborative,
creative, highly responsive to clients and attentive to detail
·
Operational
follow-through, able to work in a team environment, sometimes under tight
deadlines
·
Flexible
and adaptable when dealing with change
·
An
amazing team player, understanding cultural barriers and bridging business
gaps.
·
Solid
Project Management experience and ability to oversee multiple projects at once.
·
Strong
analytics and reporting background, with the ability to build
scorecards/dashboards independently.
·
An
ability to identify upstream blockers, prioritize solutions and communicate
effectively.
·
Familiarity
with automation tools and AI-driven customer service solutions.
·
Ability
to travel both domestically and internationally (20% of the year).
Education
and Years of Experience:
·
5+
years of work experience managing BPO operations as client and/or vendor.
·
Bachelors
degree preferred
Top
Skills:
·
Vendor
Management
·
Business
Analysis
·
Artificial
Intelligence
A
reasonable, good faith estimate of the minimum and maximum for this position
is $35 to $36/hour
Benefits
will also be available and details are available at the following link: https://britehr.app/HarveyNashContractorsNH2025
I
am looking forward to speaking with you today.
About
us:
Harvey
Nash is a national, full-service talent management firm specializing in
technology positions. Our company was founded with a mission to serve as the
talent partner of choice for the information technology industry.
Our
company vision has led us to incredible growth and success in a relatively
short period of time and continues to guide us today. We are committed to
operating with the highest possible standards of honesty, integrity, and a
passionate commitment to our clients, consultants, and employees.
We
are part of Nash Squared Group, a global professional services organization
with over forty offices worldwide.
For
more information, please visit us at https://www.harveynashusa.com/
Thanks
& Regards,
Sateesh
Podishetty
Sr.
Recruiter
|
(615)
219-6205 |
sateesh.podishetty@harveynash.com
